Shipping Policy

This Shipping Policy applies to purchases made through DQBAOT and is operated by Guangzhou Shunling International Trade Co., Ltd.

1. Order Processing

Orders are generally processed after payment has been successfully received.

Processing time may vary depending on product availability, order volume, holidays, and other circumstances.

We will make reasonable efforts to process orders within the timeframe indicated on the applicable product or checkout page.

2. Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, weather, and other factors outside our control.

Any delivery timeframe displayed on our website is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check your shipping information before completing your purchase.

We may not be able to change an order after it has entered the shipping process.

4. Tracking Information

Where tracking information is available, it may be provided to the customer after the order has been shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

5. Delayed or Lost Packages

Shipping delays may occur because of carrier operations, customs processing, severe weather, holidays, incorrect addresses, or other circumstances beyond our reasonable control.

If your package appears to be delayed or lost, please contact us at service@dqbaot.com with your order number.

We will work with the applicable shipping provider to investigate the shipment.

6. Customs and Import Charges

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country's laws and regulations.

Unless expressly stated otherwise at checkout, such charges may be the customer's responsibility.

Customers are responsible for complying with applicable import requirements in their destination country.

7. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product where possible and contact us promptly.

Please provide your order number and photographs so that we can investigate the matter.

8. Contact Information

Shipping-related questions can be directed to:

Guangzhou Shunling International Trade Co., Ltd.

Room 227-3, 2nd Floor, No. 59–63 Shatai South Road, Tianhe District, Guangzhou, China

Phone: +86 187 7194 8647

Email: service@dqbaot.com