Return and Refund Policy
This Return and Refund Policy applies to purchases made through DQBAOT and is administered by Guangzhou Shunling International Trade Co., Ltd.
1. Return Period
We accept eligible return requests within 30 days of delivery, unless a different return period is required by applicable law or specifically stated for a particular product.
To request a return, please contact us before sending any product back.
2. Return Conditions
To be eligible for a return, products should generally:
- Be unused
- Be in their original condition
- Be returned with original packaging where reasonably possible
- Not be damaged through customer misuse or improper handling
- Include the relevant order information
Certain products may be excluded from return where permitted by applicable law.
3. How to Request a Return
Please contact:
Your return request should include:
- Order number
- Product name
- Reason for the return
- Photographs, if applicable
Our customer service team will review the request and provide return instructions if the return is approved.
Please do not send products to the company address listed below unless our customer service team specifically instructs you to do so.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Please provide photographs showing the product, packaging, and relevant damage or issue.
After reviewing the situation, we may offer an appropriate solution, which may include a replacement, refund, or other remedy where applicable.
5. Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
6. Return Shipping Costs
Unless otherwise required by applicable law or agreed by us, return shipping costs may be the customer's responsibility for returns based on a change of mind or other non-defective reasons.
If the product is confirmed to have arrived damaged, defective, or incorrect, we will review the circumstances and determine the appropriate resolution.
7. Exchanges
If you would like to exchange an item, please contact customer service first.
Depending on product availability and the circumstances of the request, we may offer an exchange or another appropriate solution.
8. Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or shipment.
9. Contact Information
Return and refund requests should be sent to:
Guangzhou Shunling International Trade Co., Ltd.
Room 227-3, 2nd Floor, No. 59–63 Shatai South Road, Tianhe District, Guangzhou, China
Phone: +86 187 7194 8647
Email: service@dqbaot.com