Frequently Asked Questions
Welcome to DQBAOT.
Below are answers to some of the most common questions about our products, orders, shipping, payments, returns, and customer service.
1. What products does DQBAOT sell?
DQBAOT primarily offers mugs, cups, plates, and other selected tableware products.
Our product selection may change over time as new products are introduced.
2. How can I place an order?
Select the product you would like to purchase, choose the applicable options and quantity, add the product to your shopping cart, and proceed through checkout.
Please carefully review your shipping and billing information before completing your order.
3. What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location and other factors.
4. How long does shipping take?
Delivery times may vary depending on your destination, shipping method, carrier, customs processing, weather, holidays, and other circumstances.
Please refer to our Shipping Policy for additional information.
5. Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
6. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
We will try to assist you when possible, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.
7. What should I do if my order arrives damaged?
Please contact us as soon as possible after receiving the damaged product.
Please provide your order number along with clear photographs of the product and packaging.
Our customer service team will review the situation and provide instructions regarding the available solution.
8. Can I return an item?
Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return and Refund Policy.
Please contact us before sending any product back.
9. How do I request a refund?
Please contact us at:
Include your order number and explain the reason for your refund request.
We will review your request and provide further instructions when applicable.
10. How long does a refund take?
Once an approved refund has been processed, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
11. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or shipment.
12. How can I contact DQBAOT?
You can contact our customer service team by email or phone.
Email: service@dqbaot.com
Phone: +86 187 7194 8647
We generally aim to respond to customer inquiries within 24 hours, excluding weekends and public holidays.
13. Who operates DQBAOT?
DQBAOT is operated by:
Guangzhou Shunling International Trade Co., Ltd.
Room 227-3, 2nd Floor, No. 59–63 Shatai South Road, Tianhe District, Guangzhou, China
Phone: +86 187 7194 8647
Email: service@dqbaot.com