Customer Service
At DQBAOT, we are committed to providing a convenient shopping experience and responsive customer support.
Our customer service team can assist with questions regarding products, orders, payments, shipping, returns, refunds, and other store-related matters.
Customer Support
Email: service@dqbaot.com
Phone: +86 187 7194 8647
Our customer service team generally responds within 24 hours, excluding weekends and public holidays.
Order Assistance
If you need assistance with an existing order, please provide your order number and the email address used when placing the order.
We may ask for additional information, such as product details or photographs, when necessary to investigate an order issue.
Product Questions
If you have questions about a mug, cup, plate, or other product, please review the product description and specifications first. If you still need assistance, contact us at service@dqbaot.com.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, if applicable
We will review the information and provide instructions regarding the available solution.
Company Information
Customer service is provided by:
Guangzhou Shunling International Trade Co., Ltd.
Room 227-3, 2nd Floor, No. 59–63 Shatai South Road, Tianhe District, Guangzhou, China
Phone: +86 187 7194 8647
Email: service@dqbaot.com